Shipping Policy

Last updated: 3 August 2026

Every item at AURAX APPAREL is made to order through our print-on-demand partner, Gelato. This means your item is printed specifically for you after you place your order, rather than picked from a warehouse shelf — please read on for what that means for timing.

1. Order processing time

Once you place an order, it's sent to Gelato's nearest production facility to be printed. Production typically takes 2–5 business days before your order ships. During busy periods (e.g. sales, new launches, or holidays), processing may take slightly longer — we'll let you know if there's a significant delay.

2. Shipping times

Once your order leaves the print facility, standard delivery times are:

• UK: 2–5 business days
• International: typically 5–10 business days, depending on destination and local customs processing

Total time from order to delivery is usually production time + shipping time (e.g. roughly 4–10 business days for a UK order). These are estimates, not guarantees — factors like courier delays, customs, and remote delivery locations can extend them.

3. Shipping costs

We offer free shipping on orders over £50. Orders under this amount are charged shipping at checkout, calculated based on your delivery address and order weight.

4. Order tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow its progress. If you haven't received tracking within 5 business days of ordering, contact us at accounts@auraxapparel.co.uk and we'll check on it.

5. International orders, customs, and duties

For orders shipped outside the UK, your order may be subject to import duties, taxes, or customs fees charged by your country on arrival. These charges are set by your local customs authority and are not included in your order total or shipping cost — they're your responsibility as the recipient. We're not able to predict or control these fees, so please check with your local customs office if you're unsure.

6. Address accuracy

Please double-check your delivery address at checkout. Because items are made to order and shipped directly from production, we're unable to intercept or redirect a parcel once it's been dispatched. If a package is returned to us or lost because of an incorrect address you provided, we'll contact you to arrange reshipment, and additional shipping costs may apply.

7. Lost or damaged parcels

If your order arrives damaged, or doesn't arrive at all within a reasonable time after the estimated delivery window, contact us at accounts@auraxapparel.co.uk with your order number (and photos, if the item arrived damaged). We'll work with Gelato and the courier to sort out a replacement or refund — see our Refund Policy for details.

8. Questions

If you have any questions about shipping, email us at accounts@auraxapparel.co.uk and we'll get back to you as soon as we can.

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Shipping timelines reflect typical Gelato production and courier estimates as of the date above and may vary by product and destination. Please confirm current production and delivery windows in your Gelato dashboard before publishing, as these can change.